FAQ
I want to subscribe but am having issues with PayPaI. Is there another payment option ?
Yes. You can pay with any major credit card over the phone. Just give us a call at 504-559-0297. Payment is quick and easy.
I know my username and password but can’t login. What do I do?
You are logged in but don’t realize it. Click the link on the homepage titled: “A Member Having Trouble Logging In?”, which will direct you to the members section. In the future, click the logout button when you're done. Closing your browser does not log you out properly. If you forget to do so, simply click the link on the homepage again.
After placing an order, how do I get it?
After purchase, an automatic email is sent to you with a receipt and download link. Click on the link to download. If you didn’t receive the auto email, then check your spam or junk email folder. If not there, then email us a request at admin@preteenministry.net and we will manually send you the link within 24 hours.
I have a 1 year subscription but forgot my username or password. What do I do?
If you forgot your password, click the “forgot password” link on the homepage. Enter your username or email and an automatic email will be sent with your password. If you forgot your username or email, then send us your first & last name along with the mostly likely email you used at registration to admin@preteenministry.net.
How do I change my username, password or email associated with my account?
Login and you will be directed to the members section. Click on the account settings link to the bottom left, which is where your username, password or email can be changed.
I got the link to download a product but can’t open the file. What do I do?
You need software that can open a zip file. Click here to get WinZip software to view zip files.
If you have a question not listed above, contact us at admin@preteenministry.net and we'll respond to you within 24 hours. |
